Water Department

Office Hours

8:00 AM to 5:00 PM Monday—Friday

Phone Information

(859) 824-3335 – Daytime
(859) 824-7772 – After Hours & Weekends

Rob Bosse (Water Superintendent)

Utility Customer Service Application:

Download the application. Complete and bring to the office to start services.

A deposit of $200.00 ($100 water/ $100 Sewer) is required for all new customers. This amount is refundable after 18 months provided the account has been maintained in a current status throughout the period.

Billing:

The City of Dry Ridge will read your meter every month and will bill monthly.

Electronic meter reading will occur on or around the 15th of each month.
Account bills are posted and sent out vial US Mail on the first of each month. Bills are available online on the first of each month.
All accounts are due on the 15th of the month
- If the 15th falls on weekend or holiday, payment will be due the next business day.
- If you have not received your bill by the 5th, please login to your account online. Or call our office for more information.
- All bills are mailed via US Mail and are not guaranteed to be delivered by a certain date. Not receiving a bill does not relieve you of making payment by the due date.
Payments:
- Types of Payment:
  - Cash
  - Money Order
  - Personal Check
  - Credit Card (convenience fee will apply)
  - Online e-check (convenience fee will apply)
- Locations:
  - Pay by Phone – Toll Free 1-844-541-2423
  - Online
    - Click on “Pay Utilities”
    - In the spot for “Account Number from your Bill” use your customer number found on your bill, and click “Login”
    - It will ask for some information. Once you have done this your account has been created.
  - Office
    - 31 Broadway (Business hours 8AM to 5PM, Monday thru Friday)
  - Dropbox
    - 31 Broadway located to the right of front door.
  - Mail
    - PO Box 145 Dry Ridge, KY 41035
  - Forcht Bank
    - Dry Ridge Branch (58 Broadway) – Must have copy of bill.
- Returned Check Charge:
  - A charge of $35.00 will be accessed for a returned check.
  - Will be treated as non-payment resulting in penalties and services turned off.
  - After two (2) returned checks they will not be accepted for the account.
- Penalties:
  - If not paid by 5pm on due date a ten percent (10%) penalty will be applied to the account.
- Disconnection:
  - If not paid by 5pm seven (7) days after due date the account will be charged $35.00 service fee and will be disconnected.
  - Guaranteed funds (Cash, Money Order, or Credit Card) will only be accepted to reconnect service. If paid online please contact office to verify receipt of payment.

Water Rates and Fees:

Water Rates (Residential & Commercial)
- $26.96 first 2,000 gallons
- $12.84 per 1,000 gallons between 2,001 & 10,000 gallons
- $12.40 per 1,000 gallons for anything over 10,001 gallons
New Service Deposit
- $100
Water Tap Fees
- Residential (5/8″ by 3/4″)
  - $1000 plus the cost & charge extraordinary as may be incurred by the city
- Non-Residential (>5/8″ by 3/4″)
  - $1000 plus all costs & expenses actual & extraordinary
- Apartment Unit
  - $1000 with costs & expenses extraordinary shall be exacted plus the added charge & fee of $300 per each apartment or apartment unit within the building or structure.
Utility Tax
- A three percent (3%) utility tax is placed on the water portion of the bill.
Sales Tax
- A six percent (6%) sales tax is placed on commercial accounts.

Additional Information

The most current and archived information regarding the City of Dry Ridge Water Department: